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Return Policy

-Please read this page completely before placing your order. By placing an order, you agree to the following return procedures:

When Sending Your Package Back To Extreme:

-Returns must be accompanied with our Merchandise Return Form.

-Please return your package insured, track-able and prepaid. We encourage you to protect yourself from loss or theft by insuring your return and saving the receipt and tracking information for your records. We will not be responsible for any items that are lost or damaged in return shipping. Any packages lost or damaged will be the responsibility of the shipping company that is used.

-Please do NOT use the item's packaging (such as the footwear box) as a means to ship your item back. Items MUST be sent in a standalone separate shipping box. Items returned to us using the item's packaging (such as the footwear box) may not be accepted by Extreme Outfitters.

Shipping Coverage:

-If there is an error with your order and Extreme is at fault, we will cover your return shipping to us (and shipping back to you in the event you were sent a wrong size and therefore need an exchange).

-Otherwise and for any other reason, Extreme Outfitters WILL NOT be responsible for return shipping back to us, or to you in event of an exchange, even if you received free shipping on your order. Payment information on file will be used unless otherwise noted.

 

Charges to Your Card:

 

-If there is an error with your order and Extreme is at fault, we will refund 100% of your total back to your card.

 

-Otherwise and for any other reason, you have 2 available options:

 

      *A refund back to your card with a 10% Restocking Fee charged

      *Or, a store credit for the full 100% returned will be allotted (you may use that credit to exchange for a different size of the same item, if applicable)

 

Warranties:

 

NOTE: The customer is responsible in all cases for the payment of shipping to/from us in the event of a warranty defect!

 

Since we are simply a distributor, and NOT a manufacturer, the best route in most cases is to contact the manufacturer directly (Suunto, Rocky, etc.) to verify whether or not they will cover your warranty claim. Extreme Outfitters CANNOT make a final decision regarding a customer warranty claim. Extreme Outfitters will attempt to resolve your defect/product issue, but please keep in mind that in many cases, the customer MUST contact the manufacturer directly (per and depending on the manufacturer).

 

What We Require:

 

In any potential warranty claim, the customer must contact us BEFORE sending back any product to Extreme Outfitters. We must have the following:

 

-Full customer contact information

-Pictures of the defective product (pictures must show the defective area)

-A detailed description of the defective product (left or right boot, delamination of the sole, etc.)

-Proof of purchase from Extreme Outfitters (a Sales Receipt, an Order # reference, etc.)

 

Sending a product back to us without authorization from our Warranty Dept. runs a risk to the customer, as the customer may not have a legitimate warranty claim (and therefore will have to pay return shipping with an unresolved issue).

 

 

 

Please contact the Warranty Dept. at the below information:

 

Phone: 910-355-2118 Ext. 206

E-mail: warranty@extremeoutfitters.us

Address: Extreme Outfitters

             Att: Warranty Dept.

             102 Western Blvd.

             Jacksonville, NC 28546


 
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