How do I track my order?
Extreme Outfitters uses Fedex and US Postal Service which
allows us to provide proactive notification to our customers when their
shipments are on the way. This information will not be available until an order
has shipped. The tracking systems may not provide feedback on the package
location for 12-24 hours after that.
How long will it take for me to receive my
Orders are usually processed in the same day if order is
placed before 3:30 est M-F. Backorders or shipments from warehouses other than
the Extreme Outfitters locations may lengthen the time for fulfillment.
Depending upon the destination and shipping method, the time for a package to
arrive varies. Orders delivered outside the United States will usually
experience delays from local Customs Agencies. When available, a tracking
number will be provided to the customer and should appear in the order status
after the order has shipped. Most packages cannot be tracked after leaving the
United States. When a customer suspects that their package has been lost in
shipping they should contact customer service.
How long will it take to process my order?
Orders in by 3:30 EST M-F will be processed and sent out
the same day. Orders placed after 3:30 PM EST time will not be processed until
the following business day. Orders placed on Friday after 3:30 PM EST time will
not be processed until Monday or the following business day. In instances where
items are backordered, the customer will be notified and given the option to
have their order shipped together or in separate shipments as backordered items
become available. Orders fulfilled from locations other than the Extreme
Outfitters may occasionally require additional time for processing; where this
is known to exceed 3 business days, the customer will be notified.
Does Extreme Outfitters ship International or
Yes. Extreme Outfitters ships internationally. USPS
Is our primary shipping solution for International and APO/FPO shipping. Free
shipping promotional offers do not apply to International Orders, Only to
When will my backorder arrive?
The duration that products are backordered depends upon
the product and the manufacturer. In general items are backordered for less
than 2 weeks, however in some instances, with high demand or difficult to
obtain products, more time may be necessary--particularly on items being
purchased in high volume by the United States military. The estimated arrival dates
are not always known, but feel free to contact customer service who will do
their best to provide you with information.
Please read this page completely before placing your order.
By placing an order, you agree to the following return policies:
If you need to return an item for any reason please note
that all items are subject to approval. All items must be returned in original
packaging and in new condition. If you are unsure about the condition of your
product please contact us before sending it back so that you do not run the
risk of paying for shipping that is unnecessary. Please note that all returns
must be sent back within 45 days of receiving the product. Please contact us
with any questions or concerns.
-If there is an error with your order and Extreme is at
fault, we will cover your return shipping to us (and shipping back to you in
the event you were sent a wrong size and therefore need an exchange). Please
contact us so we can determine the issue and send you a pre-paid shipping
-Otherwise and for any other reason, Extreme Outfitters WILL
NOT be responsible for return shipping back to us, or to you in event of an
exchange, even if you received free shipping on your order.
*If you choose
to return your item we will offer 100% return to your credit card minus
for 100% of what is returned will be allotted, minus shipping paid, to be used
on any future purchase
When Sending Your Package Back to Extreme:
-Returns must be accompanied with our Merchandise Return
-Please return your package insured, track-able and prepaid.
We encourage you to protect yourself from loss or theft by insuring your return
and saving the receipt and tracking information for your records.
-Please do NOT use the item's original packaging (such as
the footwear box) as a means to ship your item back. Items MUST be sent in a standalone separate shipping box. Items
returned to us using the item's packaging (such as the footwear box) may not be
accepted by Extreme Outfitters.
A warranty is not an exchange or return. If you determine
that your product has an issue, it will result in either the damage being fixed
or a replacement, determined by the manufacturer. Extreme Outfitters is in no
way the manufacturer of any goods we sell. If your product needs to be
warranted we are more than happy to assist you in the process.
In any potential
warranty claim, the customer must contact us BEFORE sending back any product.
We require the following:
-Full customer contact information
-Pictures of the defective product (pictures must show the
-A detailed description of the defective product (left or
right boot, delamination of the sole, etc.)
-Proof of purchase from Extreme Outfitters (a Sales Receipt,
an Order # reference, etc.)
Sending a product back to us without authorization from our
Warranty Department runs a risk to the customer, as the customer may not have a
legitimate warranty claim (and therefore will have to pay return shipping with
an unresolved issue).
**Please note that most products have one year manufacturer
warranties from the date of purchase. Proof of purchase is required for ALL
Please contact the Warranty Dept. at:
Phone: 910-355-2118 Ext. 200
Address: Extreme Outfitters
Attn: Warranty Dept.
102 Western Blvd.
Jacksonville, NC 28546
ALL SALES FINAL ON CLOSEOUT ITEMS. These items may not be returned for any reason.
FEDEX EST. SHIPPING MAP FROM 28546